How do new customers usually find you?
1 How do new customers usually find you?
0 points Almost entirely through recommendations
1 point A mix of recommendations and online channels
2 points Often through Google or online searches
How much information do people need before contacting you?
2 How much information do people need before contacting you?
0 points Very little
1 point Services, location or prices are useful
2 points They need details, examples and answers
How often do you answer the same questions?
3 How often do you answer the same questions?
0 points Rarely
1 point Sometimes
2 points Almost every day
Is it important for customers to see your work or experience?
4 Is it important for customers to see your work or experience?
0 points Not particularly
1 point It helps
2 points Yes, it is an important part of their decision
Is there something customers could do themselves online?
5 Is there something customers could do themselves online?
0 points There is no need
1 point An enquiry form would help
2 points Yes: book, request, order or pay
Would it help if people found your service on Google?
6 Would it help if people found your service on Google?
0 points It is not important
1 point It would be useful
2 points Yes, it is an important channel
How much do you depend on Facebook, Instagram or other platforms?
7 How much do you depend on Facebook, Instagram or other platforms?
0 points Very little
1 point Partly
2 points Almost all of our online presence is there
Do you use or plan to use online advertising?
8 Do you use or plan to use online advertising?
0 points No
1 point Sometimes
2 points Yes, and we want clear landing pages and measurement
Do you want your business to grow or offer new services?
9 Do you want your business to grow or offer new services?
0 points It is not a priority
1 point Gradually
2 points Yes, we have specific goals
If your website were ready tomorrow, what would you want it to do?
10 If your website were ready tomorrow, what would you want it to do?
0 points I do not have a clear idea
1 point Present the business better
2 points Bring enquiries, bookings or sales
